Support & Customer Services
When designing and programming our products our first goal is to create software where the user does not need any support - if possible. We try to achieve this by using reliable setup routines, designing easy to understand user interfaces and providing thorough product documentation in helpfiles and manuals.
We provide as many answers to the remaining questions as possible on our website for easy access by our customers and prospective customers. If you have a question, please have a look at the FAQs (Frequently Asked Questions) first.
Free E-Mail Support
Free email support is available for all our paid-for products. Answering your question usually takes about one day.
Always submit the following information:
- The operating system version you use.
- Which product and what version of the product you use.
- A detailed and concise description of your problem.
Optionally submit the following information:
- Log files and configuration files that might help us to determine what problem you have.
Support E-Mail Address
Please send your support requests to .
If you require additional support, please inquire at for a suitable arrangement.